By Anonymous on 19 February 2022 | Purchase not verified

I am very disappointed with them. Call them in the morning asking if they are open as I am interested in a car to buy, so I told him as I will be around 1.00-2.00pm. Arrived at 1.00pm but gate was closed, try call him around 15 times, no answer, but finally after 1 hour waiting at the gate he answered telling me I apologise can't come

Reply from Jancar Enterprises on 05/03/22

i apologised on the day and politely explained that we were unable to be there and why,i diont feel your comments and rating accurately show a true oicture of our normal service,if you read what others say youll see we offer a superb and very professional service but on this occasion we were called away by a family emergency which was explained to you on the day,i hope we can be of assistance to you on another occasion but to mark us as 1 star i feel was unwarranted and quite spiteful having had the situation clearly explained to you at the time.

By Scott D on 18 January 2022 | Purchase not verified

When we say 'they would go to the ends of the earth' we don't usually mean it literally, but Brian and team did just that to track down what turned out to be a really hard to find part for my Outlander. To their absolute credit they said 'we'll find the part and get it for you' and they did exactly that, finally finding the elusive piece in the US. It was a longer journey than any of us imagined but done with good humour and a dedication to keeping their word. Highly recommended.

Reply from Jancar Enterprises on 21/01/22

Many thanks for your kind review,and quite rightly when we say we will do something we do not give up until we are all thoroughly happy and said task is complete,this is our way of doing business and we have always been the same,our word is everything and we strive to give 100% satisfaction every time,this one was a tricky one but still we resolved it as we said we would,im delighted we have yet another happy customer and please feel free to contact myself or one of the team anytime should the need arise and we look forward to welcoming you back under the jancar umbrella again in the future.

By Anonymous on 28 November 2021 | Purchase not verified

Met Brian today to pick up our XJ Jaguar, I would like to say Brian is the most helpful and pleasant guy I've met for a long time, nothing was too much trouble. the service was second to none, Great person and a great company, i would recommend Jancar to anyone.

Reply from Jancar Enterprises on 29/11/21

Many thanks for your kind review,I founded Jancar back in 2003 in the belief we could do the job "better" and without all the fuss and hassle so often associated with the used car purchase process,so we took out all the nonsense,gave a clear,informed and wholly professional approach to the process and hand picked every vehicle,coupled it with good sound product knowledge and here we are today with many awards and a huge client base now serving third generations of families locally and nationally,we are delighted we met all your expectations and remember,we are here 7 days a week should you feel the need to contact us at all,and we look forward to welcoming you back under the jancar umbrella again in the future.

By Rachael D on 22 November 2021 | Purchase not verified

Fantastic experience from start to finish. To be honest I found it really hard to sell my beloved car but I can not fault these guys for their of service . From the first enquiry they were informative and friendly and nothing was too much trouble. I purchased a car that I am really happy with and I traded in my beloved car and actually felt ok about it. If you want a trusted dealer who will provide quality service and product then you have found them here! Thank you again 😊

Reply from Jancar Enterprises on 23/11/21

Many thanks for your kind words,It is our absolute pleasure to know we met and even exceeded your expectations,that is our sole aim at Jancar and we have built our success upon that basis,we hope you have many happy miles in your new car and look forward too welcoming you back in the future,and dont forget,should the need arise at any time please feel free to contact myself or one of the team.

By Anonymous on 13 November 2021 | Purchase not verified

I had a great experience meeting with the staff at Jancar Enterprises in Sandhurst having travelled from the West Country, purchased a van, which was delivered to me, I would highly recommend Jancar, very professional in all respects, happy with my van. Thanks Brian

Reply from Jancar Enterprises on 14/11/21

Many thanks for your kind words,When i founded Jancar,many years ago i did in the spirit that we could simply Do it better than others by simply taking all the stress,strain and nonsense out of the equation and added common sense,honesty,straight talking and good old fashioned customer service with staff who have good product knowledge,good manners and a real zest for the car sales industry,its not difficult,we simply do and say as we say we will,no hidden charges,no "trade mumbo jumbo" and all this equates too giving you,our customer the best service with none of the high pressure sales patter and daunting experiences of the bad old days,im delighted we met and even exceeded your expectations and look forward too welcoming you back under the jancar umbrella in the future,do not hesitate too contact myself or one of the team anytime should the need arise.

By Sam B on 09 November 2021 | Purchase not verified

My experience of Jancar has really been excellent overall. I bought a Hyundai Santa Fe at the end of the summer, which I think I paid around 150 over the Parker's guide price. There have been a couple of issues with the vehicle (the Aircon needed gas, some kind of small fault in one of the shocks and the alternator) which they were happy to resolve. Because I live in Devon they were unable to take my vehicle in to their mechanics, so they simply got me to take it to my preferred garage and get it fixed - which they then paid for. The alternator is currently booked in to be fixed, so it hasn't been resolved yet, but I have total faith that it will go the same way as the previous two issues. I have mostly dealt with Dan, and I really have nothing but praise for his customer service. I have already recommended them to all my family! I'm not cross about the faults with the vehicle. I realise that they use an external garage to service their vehicles, and sometimes these things happen. They can't know every single thing about vehicles they buy - and at the end of the day it is how they deal with it that counts. Good job guys - thanks!

Reply from Jancar Enterprises on 09/11/21

Many thanks for your kind words,I founded jancar many years ago in the belief we could simply do the job "better" and take all the hassle and nonsense out of the equation by simply giving you the customer exactly what you paid for plus a long term confidence in our ongoing customer service,we believe the purchase of the car is just the start of the journey,and that when there is an issue its dealt with promptly,professionally and politely,and too the customers total satisfaction,and im delighted this is the case today,please feel free to contact myself or one of the team now and in the future should the need arise and we look forward too welcoming you back under the jancar umbrella again in the future.

By Anonymous on 07 November 2021 | Purchase not verified

Haven’t decided yet if we’ll get the crossfire yet, but Brian is a star. We traveled down from Essex and it was certainly worth just to meet him. My husband and I felt no pressure, and agreed Brian knows his stuff

Reply from Jancar Enterprises on 08/11/21

many thanks for your kind words,it is our goal here at jancar for all our sales team to have good product knowledge of all vehicles on sale in order to effectively demonstrate and show customers all features of the car,we are delighted you found our service helpful and look forward to speaking to you in due course should you have any more questions,once again we thank you for visiting us at jancar.

By Zoe J on 14 October 2021 | Purchase not verified

The team at Jancar were great, we needed to buy a replacement small car ready for a driving test, and the team ensured all the small tings that needed fixing before the test were complete, so my daughter was test ready (she passed! )

Reply from Jancar Enterprises on 18/10/21

Many thanks for your kind words,we strive to give 100% great customer service every time,it is the cornerstone of our success and we are elated you felt this,thankyou for choosing Jancar and should the need arise please do not hesitate to contact one of the team,and we look forward to welcoming you back under the jancar umbrella again in the future

By Dave R on 29 September 2021 | Purchase not verified

Our car is great and they couldn't have been more helpful. It drives great, is clean and tidy and the customer service from Jancar is superb. I will be recommending them to everyone

Reply from Jancar Enterprises on 30/09/21

Many thanks for your positive review,We are delighted that we met and even exceeded your expectations,this is exactly what we strive for and our superb customer service record has been the cornerstone of our success over the past 35 years,i founded the company in the belief we could simply do the job better,and our winning awards for our customer services each year for the last 3 years tells me we are getting it right,please feel free to contact myself or one of the team should the need arise and we look forward to welcoming you back under the jancar um brella again in the future

By Chantal M on 09 September 2021 | Purchase not verified

Great experience, the guys were very welcoming, helpful and professional. Was able to take the car for a test drive straightaway. My Car was MOT’d, all serviced and up-to date before I picked it up to take away and also valeted 😄 Would definitely recommend to friends and family… thank you!

Reply from Jancar Enterprises on 10/09/21

Many thanks for your kind words,it is our business ethos to provide superb customer service to all of our customers,we are delighted that we met and exceeded your expectations and look forward to welcoming you back under the jancar umbrella again in the future,please do not hesitate to contact myself or one of the team should the need arise.